FORTE FINANCIAL
SERVICE CHARTER
THE FORTE FINANCIAL SERVICE PROPOSITION
Each of our clients are unique and for that reason we offer a service proposition which reflects the current and future needs of each one.
Our unwavering commitment is to put clients at the heart of everything we do; it is core to our culture and enables us to work collaboratively to ensure we run a genuinely holistic, client-focused business.
We believe providing excellent service expectations should not just be met but exceeded. In addition to the regulatory requirements of ongoing service being clearly disclosed, agreed, delivered and evidenced, we provide a structured and bespoke service proposition to all our clients.
Design
Every one of our clients helps to create a specific service programme, specific to their own needs and objectives. This will be considered at least annually and adjusted as necessary.
Disclose
We provide each client with a copy of our agreement so they can be sure they will receive the service they request.
Deliver
Our commitment to a high-quality level of client service is clearly documented in the ‘Forte Financial Service Charter’ and every member of our team commits to honour the promises we make to each of our clients. As a Chartered Financial Planning firm, we will strive to act, at all times, within our abilities and authorization and will take all reasonable steps to offer professional judgement, advice and always act in the best interests of our clients.
Demonstrate
As part of our proposition, we continually monitor the service being provided to each client so that any changes can be made to properly reflect individual needs at any given time. The delivery of a positive client experience is integral to the sustainability of service and the success of our business. In meeting our stated objectives we build better relationships, build trust, exceed expectations and ultimately help our clients achieve better financial outcomes.
Chartered Financial Success
We are extremely proud to be a Chartered Financial Planning firm. To achieve such recognition a firm must achieve and maintain the highest standards of competency and ethical standards, as well as demonstrating professional judgement, objective advice and ongoing service. A copy of the Chartered Financial Planning code is available upon request.
TREATING CLIENTS FAIRLY
MISSION STATEMENT
Our objective is to meet the unique needs of each client by offering an efficient and professional service, kept up to date by ongoing review. The outcome we are trying to achieve at all times:
- The fair treatment of clients is central to our culture
- We provide our clients with clear information and keep them informed before, during and after any advice is provided.
- We only give our clients advice which is suitable and takes account of their circumstances and future objectives.
OUR COMMITMENT
Forte Financial LLP’s commitment to all its clients and partners is to provide:
- Most suitable advice
- The highest possible standards of client service
- Client confidentiality
- Delivery of quality: All in all, a continuous advice process in which our clients can totally trust
CLIENT SUPPORT SERVICES
Each client will agree a set of service standards and support services based upon their needs. These will typically include:
- Monthly/quarterly/half-yearly or annual valuations via email
- Half-yearly/yearly wealth accounts
- Quarterly Investor magazine
- Invitations to client events
- Weekly E-Briefing Service
- Access to website and topical news articles
- Online account access and valuations
- Annual report from the SJP investment committee
- Introductions to other professional services as appropriate
- Tax health check
- My documents service
- Guaranteed advice*
- Full review of assets, liabilities, financial goals and objectives (usually every five years)
- Use of our exclusive Forte Financial Client App
*St. James’s Place guarantees the suitability of the advice given by members of the St. James’s Place Partnership when recommending any of the wealth management products and services available from companies in the Group, more details of which are set out on the Group’s website at www.sjp.co.uk/products
SERVICE STANDARDS
- Telephone calls will normally be answered within five rings
- An answer service will take messages when all phone lines are busy. All messages are checked regularly and usually returned the same day
- All post is opened and usually dealt with on the day of receipt
- Written reports or replies to correspondence will be produced within the agreed period unless other arrangements have been made
- All updates, as necessary, will be communicated in a timely fashion
- As a Chartered firm, all advisers are knowledgeable and qualified to a high level
- The service we provide our clients is chosen by them; it is entirely bespoke
- We are not perfect. We will therefore acknowledge and aim to rectify any mistakes without delay or advise upon the anticipated timescale where this is not within our control
- We always aim to be punctual for meetings
- We will always notify a client of any reason why we are not able to complete an agreed task
- Without exception, we will be polite, respectful and helpful
- We aim to always maintain client confidentiality
- We aim to promptly act upon any reasonable instructions from a client
- We aim to continually strive for excellence
- Withdrawal requests follow a strict process including, as a security measure, a telephone call with our clients prior to any instruction being actioned
SERVICES AVAILABLE
Business:
- Wealth Management
- Keyperson Cover
- Shareholder Protection
- Income Protection
- Executive, Group and Auto-Enrolment Retirement Planning
- Business Succession Planning
- Corporate Investment Planning
- Life Assurance / Critical Illness Cover
Personal Financial Planning:
- Preserving and Building Capital
- Life Assurance
- Income Protection
- School Fees Planning
- Mortgages and Mortgage Protection – your home may be repossessed if you do not keep up repayments on your mortgage
- Private Medical Insurance
- Personal Pensions / Drawdown / SIPPs / SSASs
- Pre and Post Retirement Planning
- Funding for Later Life and Long-Term Care
- Inheritance Tax Planning
- Investment Planning Advice – ISAs, Bonds, Unit Trusts, access to Discretionary Fund Management through Rowan Dartington, the discretionary fund management and stockbroking arm of St. James’s Place
- Tax Mitigation
- Income Tax
- Capital Gains Tax
- Inheritance Tax
Auto-enrolment products and SASSs are not regulated by the Financial Conduct Authority
The members of the LLP are Alessandro Forte and Thomas Forte.
Last updated: April 29th 2026
Contact Info
85 Great Portland Street,
First Floor,
London, W1W 7LT, UK
+44 20 3728 8370
Accreditation
Forte Financial LLP is a Limited Liability Partnership registered in England and Wales, Number OC377808 Registered Office: 85 Great Portland Street, First Floor, London, W1W 7LT.